Refund policy
Return and Refund Policy
The short version: we back your first order with a no-questions promise — if it isn't for you, tell us within 7 days and we'll refund or replace it, your choice. And on every order, first or fiftieth, anything damaged, missing or wrong is our problem to fix.
The longer version, because food is a special case. We can't accept returns of opened pouches, for hygiene and safety reasons. That isn't a way of avoiding the promise — we don't need the pouch back to believe you.
Your first order — the taste promise
Trying a new brand of food is a leap of faith, so we carry the risk on your first order rather than asking you to.
- If the food simply isn't for you, write to admin@wholiciusfoods.com within 7 days of delivery.
- Tell us your order number and what you didn't get on with.
- We'll give you a full refund or a replacement — your choice. No hoops, no forms, nothing to send back.
This promise applies once, to the first order placed by a customer. After that you know what our food tastes like, so later orders are covered by everything below instead.
Every order — if something is wrong with it
These apply to every order you ever place with us, with no time limit on the first two:
- Damaged, leaking, bloated, or past its date on arrival. Don't eat it. Send us a photo and we'll replace the whole order immediately, no questions.
- Wrong item, missing item, or a short delivery. Tell us and we'll send what's missing or refund it.
- Your parcel never arrives, or is confirmed lost in transit or returned undelivered. We'll replace it or refund you in full.
- Unopened pouches may be returned within 7 days of delivery, provided they are undamaged and in their original packaging. Return shipping is on us if the fault is ours; on you if you simply changed your mind.
How to reach us
Write to admin@wholiciusfoods.com, or message us on WhatsApp or call +91 77384 02357. Please have your order number to hand. For anything damaged or missing, a photo helps us sort it out in one message.
Refunds
Refunds are issued to the original payment method within 5–7 business days of approval. Depending on your bank, it can take a few days more to appear on your statement.
What we can't refund
- Pouches consumed in full with no fault reported.
- A change of mind on a repeat order, once the first-order taste promise has been used.
- Anything reported more than 7 days after delivery, other than the damage, shortage and non-delivery cases above.
- Products bought from a retailer other than us — please contact them directly.
Cancelling an order
If you need to cancel, tell us before your order is dispatched and we'll cancel and refund it in full. Once it's with the courier we can't recall it, but the cover above still applies.
Questions
admin@wholiciusfoods.com · +91 77384 02357